Shipping Policy

Thank you for shopping with Reelnraw. We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.


1. Order Processing Time

All orders are processed within 2–5 business days after payment confirmation.

• Business days are Monday through Friday, excluding public holidays
  Orders placed on weekends or public holidays will begin processing the next business day
• You will receive a shipping confirmation email with your tracking number once your order has been dispatched
  
  ⚠️ Please Note: Processing time is separate from delivery time. Your total wait time is processing time + delivery time combined.
  
  

  2. Shipping Destinations

  We currently ship to the following destinations:
  

  Region	Available
  United States (All 50 States)	Yes
  Canada	Yes
  United Kingdom	Yes
  Australia	Yes
  Europe	Yes
  Rest of the world	Yes  (Selected Countries)

  
  If your country is not available at checkout, please contact us at support@reelnraw.com and we will do our best to accommodate your order.
  
  

  3. Shipping Methods and Delivery Times

  
  

  Domestic Shipping (United States)

  Shipping Method	Estimated Delivery Time	Cost
  Standard Shopping	7–15 business days	Free on orders over $50
  Expedited Shipping	5–8 business days	Calculated at checkout
  Express Shipping	3–5 business days	Calculated at checkout

  
  International Shipping
  
  

  Region	Estimated Delivery Time	Cost
  Canada	10–20 business days	Calculated at checkout
  United Kingdom	10–20 business days	Calculated at checkout
  Australia	12–25 business days	Calculated at checkout
  Europe	10–25 business days	Calculated at checkout
  Rest of World	15–30 business days	Calculated at checkout

  
  

  ⚠️ Please Note: All delivery time estimates are approximate and begin from the date of shipment, not the date of order. Delays may occur due to customs processing, carrier delays, or circumstances beyond our control.
  
  

  4. Free Shipping

  We offer free standard shipping on all domestic (US) orders over $50 after discounts are applied.
  
  
• Free shipping is automatically applied at checkout when your order qualifies
  
• Free shipping applies to standard delivery only — expedited and express shipping are not included
  
• Free shipping does not apply to international orders unless stated in a specific promotion
  
  

  5. Tracking Your Order

  Once your order has been shipped, you will receive a shipping confirmation email containing:
  
• Your order number
  
• The carrier name
  
• Your tracking number
  
• A link to track your package in real time
  
  

  To track your order:

• Click the tracking link in your shipping confirmation email, OR
  
• Visit the carrier's website and enter your tracking number manually, OR
  
• Log into your account at reelnraw.myshopify.com and view your order status
  
  💡 Tip: Tracking information may take 24–48 hours to update after you receive your shipping confirmation email. This is normal — your package is on its way.
  
  

  6. Customs, Duties, and Import Taxes (International Orders)

  
  For international shipments, your order may be subject to customs duties, import taxes, or fees imposed by your country's government.
  Please be aware:
  
  
• These charges are not included in your order total or shipping fees
  
• They are the sole responsibility of the customer
  
• We have no control over customs fees and cannot predict what they will be
  
• Customs processing may also cause delays beyond our estimated delivery times
  
• We are required by law to declare the full value of your order on customs forms  we cannot mark orders as gifts or undervalue them
  
  We recommend checking with your local customs office for information on applicable fees before placing an international order.
  
  

  7. Shipping Delays

  While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to:
  
  
• High order volumes during sale periods or holidays
  
• Severe weather conditions
  
• Carrier delays or disruptions
  
• Customs processing for international orders
  
• Incorrect or incomplete shipping address provided by the customer
  
  Reelnraw is not responsible for delays caused by the shipping carrier or customs. However, we will always do our best to assist you in resolving any shipping issues. If your order is significantly delayed, please contact us at support@reelnraw.com.
  
  

  8. Incorrect Shipping Address

  Please double-check your shipping address carefully before placing your order.
  
  
• If you notice an error immediately after placing your order, contact us at support@reelnraw.com within 12 hours and we will do our best to update it before shipment
  
• Once an order has been shipped, we cannot change the delivery address
  
• If a package is returned to us due to an incorrect address provided by the customer, you will be responsible for the cost of reshipping
  
• Reelnraw is not responsible for packages delivered to an incorrectly entered address
  
  

  9. Lost or Stolen Packages

  Lost Packages:

  If your tracking information shows your package as delivered but you have not received it, please:
  
• Check around your property and with neighbors
  
• Check with your local post office or carrier facility
  
• Wait 2–3 additional business days as packages are sometimes marked delivered early
  
• Contact us at support@reelnraw.com if the package still has not arrived
  
  We will work with the carrier to investigate and resolve the issue. Claims for lost packages must be submitted within 30 days of the expected delivery date.
  
  

  Stolen Packages:

  Reelnraw is not responsible for packages that are confirmed as delivered but subsequently reported stolen. We recommend:
  
  
• Having packages delivered to a secure location
  
• Using a delivery locker or requiring a signature upon delivery
  
• Filing a police report if theft is suspected
  
  

  10. Damaged Packages

  If your order arrives visibly damaged, please:
  
• Take clear photos of the damaged packaging and item immediately
  
• Contact us within 48 hours of delivery at support@reelnraw.com
  
• Include your order number and photos in your email
  We will assess the damage and offer a replacement or full refund at no cost to you. Do not discard the damaged packaging until we have resolved your case.
  
  

  11. Undeliverable Packages

  A package may be returned to us as undeliverable if:
  
• The address provided was incorrect or incomplete
  
• The recipient was unavailable after multiple delivery attempts
  
• The package was refused at delivery
  
• Customs duties were not paid (international orders)
  If your package is returned to us, we will contact you to arrange reshipment. Please note that reshipment fees may apply depending on the reason for return.
  
  

  12. Split Shipments

  In some cases, if you order multiple items, your order may be shipped in separate packages and arrive at different times. You will receive individual tracking numbers for each package.
  This does not mean any items are missing — your full order will arrive, just potentially in separate deliveries.
  
  

  13. Holiday Shipping

  During peak holiday seasons (such as Black Friday, Christmas, and New Year), processing and delivery times may be longer than usual due to high order volumes and carrier demand.
  We recommend placing holiday orders at least 3–4 weeks in advance to ensure timely delivery. We will always communicate any known delays on our website and via email.